Welcome to the website and/or mobile application of Tile and Grout Pro ("Tile and Grout Pro", "we", "us", and/or "our").

We have prepared this Privacy Policy to explain how we collect, use, protect, and disclose information and data when you use the Tile and Grout Pro website ("Website") and any Tile and Grout Pro software, including any Tile and Grout Pro mobile applications (the "App(s)") or other services offered by Tile and Grout Pro from time to time (collectively, the Website, App(s), and services are referred to as "Services"). "You" refers to you as a user of the Services.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We draw your attention in particular to "International Data Transfer" and "Communications." BY USING THE SERVICES OR OTHERWISE PROVIDING YOUR PERSONAL INFORMATION TO US, YOU CONSENT TO THIS PRIVACY POLICY.

Background/Managing Your Information Preferences

Tile and Grout Pro provides an online platform that connects contractors specialized in tile and grout services ("Contractors") with individuals or entities that want to purchase and/or receive tile and grout services ("Customers"). "Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not. Any Personal Information collected by Tile and Grout Pro will be handled in accordance with this policy.

Tile and Grout Pro and its related companies are bound by the Privacy Act 1988 (Cth) (as amended from time to time) (the "Privacy Act"), the Australian Privacy Principles ("APPs"), and the privacy provisions of other applicable legislation.

You can always review, correct, or update your Personal Information by changing the relevant settings in your Tile and Grout Pro account.

Communications

With your consent, we may send you marketing emails and SMS text messages, such as newsletters, offers, and promotions. You can opt out of receiving marketing and promotional emails by changing notification settings on the Website or in our Apps or clicking the unsubscribe mechanism provided in an email or other electronic communication. If you opt out, we may still send you non-marketing emails, SMS text messages or other communications, which include transactional information about your accounts and our business dealings with you.

If you have questions or concerns regarding this Privacy Policy, please contact us at privacy@tileandgroutpro.com.au.

Information We Collect

Personal Information

We collect Personal Information, such as your name, username, email address, mailing address, phone number, photo (if you choose to provide it), and other personally identifiable information when you sign up for or use the Services. We will only collect Personal Information which is reasonably necessary for our business activities. Specifically, Tile and Grout Pro may request that Contractors provide: (i) first and last name, (ii) email address, (iii) mailing address, (iv) phone number, (v) bank account number and routing number, and (vi) address of the bank account holder. Tile and Grout Pro may request that Customers provide: (i) first and last name, (ii) email address, (iii) mailing address, (iv) phone number, (v) tile and grout preferences, and (vi) payment account information such as a credit card number with the name as shown on the card and billing zip or postal code, expiration month and year, and CVV2. If you choose not to provide the requested information, you may not be able to use some or all of the features of the Services.

Transactional Information

We also collect transaction details related to your use of the Services, including the service requested, date, time, and location where the service was provided, amount charged, and other related transaction details.

Device and Location Data

Our App may collect certain additional information automatically, including but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, and the type of mobile Internet browsers you use. We may use GPS technology to determine your current location if you allow it.

Usage Data and Activity

We collect and aggregate information about the use of our Website or Apps that doesn't directly identify you ("Usage Data"). This helps us to consider new features or otherwise tailor or enhance our Services.

Cookies and Web Beacons

We use cookies and Web beacons to improve your experience on our Site.

How We Collect and Hold Your Personal Information

We may collect your Personal Information:

• Through the Website
• Through the App
• Through our social media pages
• By telephone, mail, or email
• Through surveys, promotions, or events

We may hold your Personal Information in electronic or hard copy records or those of our third-party service providers.

Purposes for Using and Sharing Personal Information

We may use your Personal Information to provide and improve our Services, administer your account, process payments, facilitate communications between Customers and Contractors, and for other listed purposes.

Service Providers

We may share your Personal Information with our Service Providers, who are required to protect your information and use it only for the services they are performing for us.

Interest-Based Advertising

We may use third-party companies for advertising. We do not share your Personal Information with third parties for direct marketing unless you consent.

Compliance and Law Enforcement

We may disclose Personal Information to comply with Australian laws or respond to law enforcement requests.

Security Measures

We use reasonable measures to protect your information, although no method is 100% secure.

Links and Third Parties

We are not responsible for third-party websites even if we link to them, and you should read their privacy policies.

Request data deletion

To request the deletion of your personal data, please follow these steps:

1. Go to your profile page and click on "Profile".
2. From menu click on "Delete Account"
3. Confirm your action by clicking on "Yes, I want to delete my account"

Please note that once your account is deleted, all of your personal data will be permanently erased from our systems and cannot be recovered. If you have any questions or concerns about the deletion of your data, please contact us at (https://bookings.tilecleaners.com.au/customerPortal/tilecare/1/contactUs)