At City Car Detailing, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services.

 

1. What Information We Collect
   • We may collect the following types of personal information when you interact with us:
     • Your name
     • Email address
     • Phone number
     • Vehicle details (make, model, condition)
     • Booking or enquiry details
     • Any other information you provide via contact forms, emails, phone calls, or social media.
   • We also collect non-personal information such as website traffic data through cookies and analytics tools.
2. How We Collect Your Information
   • We collect personal information through:
     • Booking forms or quote requests on our website
     • Direct communication via email, phone, or SMS
     • Contact through social media platforms
     • In-person visits or when you drop off your vehicle
3. How We Use Your Information
   • We use your personal information to:
     • Process bookings or service enquiries
     • Communicate with you regarding your appointment
     • Send booking reminders, confirmations, or follow-up messages
     • Provide customer support and respond to questions
     • Improve our services and customer experience
     • Send occasional promotional offers (only if you have opted in)
4. Disclosure of Information
   • We do not sell or share your personal information with third parties, except when:
     • Required by law or legal authorities
     • Needed to process payments via trusted third-party providers
     • Necessary to carry out our services (e.g., communication with staff)
5. Data Storage and Security
   • We store your information securely using trusted systems and platforms. Reasonable steps are taken to protect your data from loss, misuse, or unauthorised access.
6. Accessing or Updating Your Information
   • You can request to access or correct your personal information at any time by contacting us at:
     • Email: info@citycardetailing.com.au
     • Phone: 08 8942 2940
   • We will respond to your request promptly.
7. Cookies and Website Analytics
   • Our website uses cookies and analytics tools (e.g., Google Analytics 4) to collect information about how visitors use the site. This helps us improve functionality, user experience, and marketing efforts. You can choose to disable cookies in your browser settings.
8. Third-Party Links
   • Our website may contain links to third-party sites (e.g., Facebook, Instagram). We are not responsible for the privacy practices or content of those websites.
9. Changes to This Policy
   • We may update this Privacy Policy occasionally. The latest version will always be available on our website. Continued use of our website and services confirms your acceptance of any changes.

 

Contact Us

If you have any questions or concerns about our Privacy Policy or how your data is handled, feel free to contact us:

• City Car Detailing, 3 Daly Street, Darwin NT 0800
• info@citycardetailing.com.au
• 08 8942 2940
• www.citycardetailing.com.au