Ryan A
Fitzgibbon, QLD
Equipment Type: No data
Customer Profile: No data
Customer Profile: No data
Photos
Video
Working Hours
Ryan A is available on these times.
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Monday
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07:00 AM - 07:00 PM
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Tuesday
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07:00 AM - 07:00 PM
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Wednesday
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07:00 AM - 07:00 PM
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Thursday
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07:00 AM - 07:00 PM
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Friday
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07:00 AM - 07:00 PM
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Saturday
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07:00 AM - 07:00 PM
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Sunday
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OFF
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Services
Location
Fitzgibbon, QLDCustomer Reviews
Guest
Ryan was thorough, professional and friendly. The area looks great, now we need a good rain shower to test it out. Thank you
Guest
I thought that when he removed the tiles there would have been a tool with vacuum attached to give minimal dust . the house looked as though i had left the doors and windows open during a sandstorm. the kitchen. living and dining areas were covered it gritty dust I had to get my cleaner to come in. the shower floor looks like a poor DIY job. Ryan disregarded my request to remove is boots before going into the carpeted bedroom from the gritty dust covered in the living area. i asked him to use the laundry sink to clean his equipment but found him using the sink in the en suite and used half of one of my toilet rolls to clean his equipment. worst experience i have ever had with a contractor. i cand
Guest
Excellent work, reliable, hardworking and a good communicator. Very pleased with the work done.
Guest
I would highly recommend Ryan for his professional and courteous service. His detailed explanation and recommended strategy for our kitchen floor resulted in a more than satisfactory result. Would definitely request him again for any future work.
Guest
Sealing of doors done - Test will come when we get some rain
Guest
I needed someone to fix the deteriorating silicon in my shower and Ben was able to book me in within the hour due to another cancellation. Ryan did a great job and so pleased we were able to fix the problem quickly. Thanks guys for the super speedy service.
Guest
We felt the tile cleaning service could have been better. The stains on our tiles that we wanted removed were still there after the clean.
The attendant was polite.
Adam .
Ryan was a great communicator and has done a wonderful job of cleaning and sealing the natural stone around our new pool.
Guest
Ryan is very professional, punctual and approachable. He performed excellent work efficiently and professionally. He has an engaging personality and I will be recommending his expertise to my friends. Thank you. Very happy customer.
Guest
Farr too dusty. Should have been warned to cover items in the bathroom. Everything was left with a layer of powered grout(?). Even the handles in the shower had layers of deposit on it, as did the shower glass. It will take hours of cleaning to get it all clean again. The job itself was well done but became more expensive. Overall too expensive for the work at about $300 per hour incl materials.
Guest
Ryan gave us a lot of technical advice which was appreciated
Guest
There were mixed messages, mainly on my part. I didn't realize I had what is called a double shower, but Ryan explained it all thoroughly to me.
I was very happy with the finished result and would recommend your company to anyone that needed work on their shower.
Val
Guest
Dodgy cowboy operation.
Ryan is untrained and didn’t have a clue what he was doing.
Obviously another unskilled subcontracted labourer.
He didnt don’t turn up with the right equipment, and completely failed to follow instructions for use of powerful acid, thus causing damage.
I warned him before he started that he would be liable if he damaged the grout lines. The job was only to remove the grout haze from the tile surface.
He did more harm than good to my tiles, by applying hydrochloric acid directly to my dry tiles and grout, leaving it to dry, and causing very bad corrosion and damage to the grout lines when he boasted them with a pressure cleaner.
Dodgy customer service trying to deflect responsibility.
I will be joining the many others in making a formal complaint for a refund and compensation.
Guest
I have not had a good experience. I provided photos of the problem spots (grease, mould etc) on the sandstone pavers but when I checked the work (I was not on site when it was cleaned) the stains are all there. I asked for a full clean not a gurney wash. I'd like it redone. This is a much lower quality outcome than when I have previously used you. My number is 0439335020 and I'd like someone to call me. I emailed you with the photos showing the stains were not gone and have not received a reply. And yet, you sent me so many emails and duplicate emails in the lead up to the job it was overkill. Was sent multiple written confirmation emails of the job being booked showing the unit number and street address and advising 12-4pm time period. I was advised by text that your technician was on site before 9am but had no prior warning and then advised that he did not have the unit number - but you had used the unit number in your confirmation email to me so you guys had it. It's really not my problem if your system/data entry did not have that pulling through to his work order. Really not a good experience, I do want the stains cleaned properly. Such a shame as my previous interactions with your company have been excellent.
Guest
Professional job, explained what was being done. Very nice guy, no problems and importantly the quality of the finish was perfect. Thanks for replacing our smashed tile.
Guest
looks like it is a brand new driveway. Could not be happier.
Guest
Worst experience I've ever had with any company- do better
Guest
It was good work and very promptly executed
Guest
Terrible, no show. Really let down client
Guest
Ryan was prompt and explained every step during the process before advancing. Including the fact we had way underestimated the Sqm, but offered us alternatives before proceeding. We were impressed and went "The Full Hog" Finished promptly and cleaned up after himself. left our area immaculate.
Guest
Hi, The tiles were cleaned Ok . But the grout between tiles was not up to my expectation. When the advertisement says it is tile and grout cleaning I expected the grout to be cleaned a little more than the result I saw on the tiled floor . May be my expectations were too high. I was under the impression the grout would be acid cleaned to get the grime out. I do not know what was done. I did not visit the site while the technician was there to check the cleaning . May be I should have.
This is my true view of the job.
May be the grout cannot be cleaned more than what was done ? I have no idea.
But for me the tile and grout cleaning for $495 did not make much of a change to the tiled floor at the property.
Thank you.
Cris Dawes
Amateur from late arrival to damage caused by carelessness. Wouldn’t recommend.
Vicki .
Fantastic job, tiles look better than new.
Guest
Ryan was excellent and did a fabulous job.
The booking process was a nightmare
Guest
Ryan was polite cooperative and very efficient
Guest
Made a booking and paid the deposit, but when the technician arrived he was surprised to see furniture! Every house has furniture...it's how we live in modern society! He said because of the chemicals used it would probably burn my cabinets so suggested I hire someone to come in and move all my furniture!! How ridiculous would that be for just a few hours, plus the extra expense to me. At no stage was I ever told for the place to be empty as I certainly would not have booked this job. I requested a full refund of my deposit which was given to me but I feel the lack of information was unbelievable. I would definitely NOT recommend this company.
Guest
Ryan was respectful, and explained most of the issues. The tiles do look great.
Waiting an hour before being able to look at the result meant I missed where the dirty water soaked about 5 inches into the bedroom carpet at the door. I have had to arrange for the carpet to be cleaned and hope the damage can be made good.
I was disappointed the first 3 appointments were cancelled and only 1 was because of Covid lockdown. The messaging from the office was disappointing as on two occasions I had to phone asking why the staff was not at the house as I had not been notified.
The cost was 1/3 more than the quote and although I paid while Ryan was at the house, I received a text 3 1/2 hours later saying I had not paid.
The communication from the office could certainly be improved.
Guest
The technician, Ryan, did a fantastic job. He communicated very well and set realistic expectations as to what would be achieved. I’m very happy with the job done.
Carrie Crealey
Ryan was fantastic and our tiles look absolutely incredible. Couldn't be happier with the job.
Unfortunately it cost us twice the price from last time which was about 2 years ago. So we would really need to shop around the next time we want to do it.
Guest
Ryan was good. Kept me informed on what he was doing
Guest
The friendly, considerate staff member was early and explained thoroughly what to expect. I appreciate the advice and assistance he he provided in a very Professional manner and I would not hesitate to recommend him to friends and neighbors. Sincerely. Lorraine Jamieson
Guest
He gave me his personal business card and asked me to review him under a different business name
Guest
Turned up on time explained the process and did a great job Thanks
Guest
Excellent. many thanks for your great work!
Guest
Was a great person. Have noticed a couple areas missing grout. Can u come back
Guest
Hi,
Firstly, Ryan was unable to bring either of the machines up one flight of stairs following the assumption that there would be a lift.
Tiles and grout in places were left as dirty as when you arrived. The quality of the manual clean was less then average. I have photos after your clean and then after cleaning myself on the weekend and I was able to do a better job manually. The service by your company is incredibly disappointing. I have photos of pre and post clean and would appreciate if a member of your team could call me.
Thanks
Chantelle
Geoff Dickens
VERY HAPPY WITH THE CLEANING AND SEALING OF OUR GRANITE PAVING. tHE WHOLE PROCESS WAS EXPLAINED AND CARRIED OUT BY rYAN IN A PROFESSIONAL AND COURTEOUS MANNER
Guest
Very good
Guest
I had two bookings as the first one was rescheduled due to your company having other priorities. Major inconvenience. I was given a 10% discount due to your rescheduling, however technician was not aware of this on his arrival and argued that this was not correct. He called your office to clarify.
The first booking was cancelled on the day of the job which caused a lot of disruption to our day..I had taken the day off from work for this. Next booking was made a week later where I had to take another day off.
Ryan was very insistent that I pay on the day for works completed with a credit card. I advised that this was not possible but happy to bank transfer payment. I had to show him the text I received advising that I could pay that way as he did not know.
Constantly bombarded with texts advising of arrival times etc of technician which was not correct and very confusing. I even received an email advising of a wrong date. It seems that the texts/computer generated messages don’t match the arrival times at all. Suggestion...not to send any as the customer does not know which message is correct.
My bathroom was left very dirty with white grout dust everywhere. I understand it is a messy job but care should have been taken to cover surfaces with plastic as the dust got inside drawers and inside my wardrobe all over my clothes. If doors could be sealed and vanities, toilets in the room should be covered.
Can I suggest the technician bring a vacuum and mop to clean more thoroughly.
Ryan’s difficulty understanding requests was an issue.
Guest
Everything was well explained to us before cleaning started and I am very pleased with the finished job.
Guest
Whilst we are over the moon with the result Ryan was able to achieve on a very stained and dirty patio we find it very hard to justify the charges. $500 per hour is high and we find it hard to reconcile the price per hour and the cost of cleaning products and sealer used on our job.
However, having said that, we are very happy with Ryan’s result.
Guest
Tremendous outcome, really happy with the results of the clean and re-sealing of our limestone pavers.
Guest
Please cancel my booking for tile cleaning for this Thursday 29 July. I am very dissatisfied with the experience I have with this company for a number of reasons. Please confirm by text or email receipt of this message.
Guest
I was very pleased with the outcome
Guest
Did a great job to bring our tiles back to original state.
Guest
Great job of cleaning and sealing the travertine. Good price, less than half the cost quoted by the pool installer.
The guy asked me to inspect the cleaning before sealing. Very good all round.
Guest
The technician arrived fairly late.
Very poor communication skills. Left job with rubbish not disposed. Quite passive aggressive towards customer when asked regarding his performance.
Hoping your company employs staff that will stabilise your company.
Thank you.
Lynda Kerridge
Ryan was very personable and hard working. Job was done extremely well. Floors look like new again!! Could not be more pleased. Very good value for money b
Guest
Ryan was accommodating and thorough. Very happy with his work and would use him again. The floor looks amazing.
Guest
The new granite tiles look great now that they've been cleaned, and I feel good knowing they've been sealed and protected to help protect them into the future. Good communication especially around the booked date and arrival time on the day.
Guest
Ryan was great to deal with. He arrived early, was leasing and explained everything well. He did a great job too. Many thanks.
Guest
Have spoken to you already
Guest
Restored tiles and groat to like new.
Guest
Ryan regrouted the tiles in our shower. Although he did quite a good job, after he had finished the job he used my brand new Dyson Vacuum to clean up his grout mess. I was at work and unaware of this. He did not clean out my Vacuum after he used it either! I am extremely upset! I called him and told him to come back and clean it. And even after he cleaned it, there is still grout stuck in the head of the Vacuum. It doesn’t look like a brand new Vacuum anymore! I want to be compensated for Ryan ruining my new Vacuum.I have sent photos of my Vacuum to the company and called them, however no one is returning my calls.
Sara Syme
My tiles and grout look great. Thank you
