He is a very professional and thorough gentleman. Job well done.

I think Pat did an excellent job. He was punctual, diligent and friendly. He also did an excellent job at cleaning the tiles and applying the sealer. My only complaint (and a minor one) is not directed at Pat's work, but at the communications provided by Tile and Grout Pro. I was not informed about a change in the sealer to be used. When I originally contacted Tile and Grout Pro, I requested the use of Deepshield Gold Transparent Penetrating Sealer because my tiles were made of porcelain (no other sealer was recommended on your website for porcelain). When Pat started to seal the tiles, I noticed that he was using Crommelin Natural Finish Penetrating Sealer and Water Repellent. I was concerned that no mention was made on the can (or on Crommelin's website) that the Crommelin Sealer was suitable for porcelain. Overall, I found the service excellent. I would have liked to be informed in advance, however, that an alternative sealer was to be used. I would have also like confirmation that the sealer was a suitable substitute. Thanks, Robert Lynd-Stevenson

Whilst I am happy with the work, I am not happy with the way you quote and communicate - it is far too complex and removes the ability to deal direct with technician. You should always itemise your quotes - I basically had to do it for you and then there was no checking upon sighting the job in person.